ABOUT THE AGENCY

Orchard is a full-service digital marketing agency that seamlessly blends the ambition and intuition of digital natives with the acumen of proven brand and advertising experts. Grounded in data analytics, we lead our clients by employing robust digital marketing and measurement programs that drive business results. We exist to help our clients to go beyond themselves. To grow beyond. Everything we think and do is about creating measurable commercial impact. At Orchard, we are eternal students of human insight and our clients’ businesses. We are, in a phrase: outcome obsessed.

GREAT TALENT. FIRST & FOREMOST

Orchard’s team of talent is diverse in their backgrounds and expertise – and we’re always looking for awesome people. In short, we’re looking for people who live both personally and professionally by the maxim of “be interested and be interesting!”

JOB DESCRIPTION: ASSOCIATE ACCOUNT MANAGER

An Associate Account Manager at Orchard is an energetic and detail-oriented member of the Account Service team and is responsible for day-to-day management of digital marketing programs. This position is instrumental in ensuring all client projects are completed on time, on budget and meet client/agency objectives. The Associate Account Manager will work within the Account Services team interfacing with clients and agency cross-functional teams.

RESPONSIBILITIES

Proactively responsible for the consistent daily management of assigned accounts with the primary goal of ensuring projects are delivered to exceed client expectations, on time and on budget. This role will work closely in support of senior team members to:

• Manage workflow, correspondence and communications with clients and internal teams
• Develop, track, and implement work plans, timelines and budgets
• Provide client service team support with meeting scheduling, prep and follow up
• Support presentation creation and client deliverables
• Review & proof data reports on campaign performance
• Draft project briefs to initiate new projects

REQUIREMENTS

• 1+ years agency experience or internship/co-op experience
• Major in Marketing, Advertising, Business, or similar
• Understanding of Digital Marketing and multi-channel tactics (Search, Social Media, Display/Video)
• Proficiency in Microsoft PowerPoint, Excel, and Word
• Willingness to become Google Analytics & Google Ads certified

KEY TRAITS

• A strong work ethic with the ability to take initiative and work under pressure
• Exceptional communication skills, both orally and in writing
• Superior interpersonal skills and be able to create a rapport with all people across departments
• Positive and service-oriented mindset
• Self-motivator, problem solver with a pro-active mindset
• Strong attention to detail and excellent follow-through sills
• Possess strong organizational skills and the ability to multi-task
• Curious
• Think and do mindset
• Interested and interesting